Refund Policy

Last updated: 14 August 2026

Our whole model is "try before you pay" — the free 24-hour trial exists precisely so you never buy blind. But things can still go wrong after payment, so here is exactly where you stand.

1. The trial comes first

Every plan starts with a free 24-hour trial on your own equipment. Please use it: it is the best possible refund policy, because you risk nothing at all.

2. The 7-day refund window

If, within 7 days of your paid plan being activated, the service does not work as described on the same setup you trialled — and our support team cannot fix the problem after you've given us a fair chance to help — you can request a full refund. Email support@irelandtv.site from the address you signed up with, tell us what's wrong, and we'll either fix it or refund you.

3. What's covered

• The service not working on the setup you used during your trial.
• Sustained technical problems on our side that support cannot resolve.
• Being charged incorrectly (wrong amount, wrong term).

4. What's not covered

• Problems caused by your broadband, home network or device hardware — though we'll still try to help you solve them.
• Third-party player app activation fees, which are paid to the app's developer, not to us.
• Simply changing your mind after the 7-day window on a service that works as described. (Plans are prepaid fixed terms — choose the short plan first if you're unsure.)

5. How refunds are paid

Refunds are returned by the same method you paid with, in full, normally within 14 days of approval. We don't deduct "processing fees" or quibble percentages.

6. Your statutory rights

Nothing here reduces your statutory rights as a consumer under Irish and EU law, including your rights under the Consumer Rights Act 2022 where they apply to digital services. Where the law gives you more than this policy does, the law wins.